Trouble and Errors

Learn what you can do if errors occure, if you find bugs or if you have trouble using Goldfish.

Letters like ©, ä and ß are not displayed correctly on your website: Choose Goldfish > Preferences... (Edit > Preferences... on Windows). Change Text Encoding on the tab Create Website. If you export the website again, the characters will be displayed correctly.

When the visitor sends the form on your website, php code is shown and the visitor counter is not displayed: Your website hosting service doesn't support php. Upgrade your websosting package so that php is supported or remove all items which use php (visitor counter and form) from your website.

Please contact the support if you see the message An exception was not handled. This is a bug of Goldfish. You can contact the support at our support page.

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